2-factor authentication by text or call

The simple step of entering our randomized 6-digit code can make your account more secure.

What is 2-factor authentication (2FA)?

With 2-factor authentication, an extra layer of security is added to your account to prevent someone from logging in, even if they have your password. This extra security measure requires you to verify your identity using a randomized 6-digit code we’ll send you each time you attempt to log in.

You can choose to receive your security code through one of two ways: by text or voice call to your mobile phone (or an alternate phone number).

See which added security option is best for you─2FA by text or call or 2FA by VIP Access—and how to start today.

FAQs

  • How do I enable 2FA at login by text or call?
    Simply log in to Fidelity.com and go to the Security CenterLog In Required to manage security settings and enable 2-factor authentication by text or call.
  • What do the steps in the authentication process look like?

    2-factor_security-required_step1?2-factor_delivery-method_step2?2-factor_code-entry_step3

  • Can I access my account from different devices once I enable 2FA?
    Yes, though you may be asked for a security code if you're accessing your accounts from a device we do not recognize. To register your device, select "Remember this device" after entering your code. Under certain circumstances, we may ask for an answer to one of your security questions.
  • How does "Remember this device" work?
    When you select "Remember this device," we mark that device as a recognized device. We may still request a security code periodically. To help maintain security, we recommend that you use "Remember this device" with devices that you use frequently. You can select "Remember this device" on multiple devices but avoid selecting it on public devices.
  • I previously selected "Remember this device." Why did I have to request a security code?
    Device recognition is just one of several factors we use to verify identity. For example, if you are using a different browser or have recently cleared your browser history, we may request a security code to confirm your identity.
  • What should I do if the code doesn't work?

    First, make sure you're using the security code that's in the text message itself, not the incoming number from the sender. If this doesn't solve the problem, do the following:

    1. Select "Request a new code."
    2. Complete the steps for requesting a new code. If you're receiving the code by phone, make sure you are near that phone. We can only send text messages to a mobile phone. For a landline phone, select an automated call.
  • What if I don't have my mobile phone with me?
    Don't worry, you can still receive a security code. If you have an alternate phone number on file, you can have the code sent there. If you do not have an alternate number, choose "Select this link if you can't receive a code" to contact a Fidelity representative who can assist you.
  • What if I don't own a mobile phone?
    Don't worry, you can still receive a security code. If you have an alternate phone number on file, you can have the code sent there. If you do not have an alternate number, choose "Select this link if you can't receive a code" to contact a Fidelity representative who can assist you.
  • What transactions are protected?
    You will get prompted for a security code to verify your identity when you perform highly sensitive transactions such as setting up new bank instructions or changing your contact information. If you are signed up for extra security at login using VIP Access, you may not get prompted for a security code during the transaction.